Your Statutory Rights
Ashacre Films want you to be delighted every time you shop with us. Occasionally though, we know you may
want to return an item. If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is
We regret that we cannot accept cancellations of contracts for the purchase of our DVD's where the item has been unsealed.
To cancel your purchase within the
seven-working-day cooling-off period, please package the relevant item securely and send it back to us. For your protection, we recommend that you use a recorded-delivery
Please note that you will be responsible for the costs of returning the item to us.
If, in the unusual circumstances, a DVD is found to be faulty within seven days of receipt, we will replace it free of charge.
Where you are withdrawing from your purchase within 7 working days after delivery and there has been no error on our part, we will refund the cost of the item,
less postage costs and a restocking fee of GBP 2.00