Our Terms

Your Statutory Rights

Cooling-off Period

Purchases

Ashacre Films want you to be delighted every time you shop with us. Occasionally though, we know you may want to return an item. If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

We regret that we cannot accept cancellations of contracts for the purchase of our DVD's where the item has been unsealed.

To cancel your purchase within the seven-working-day cooling-off period, please package the relevant item securely and send it back to us. For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the item to us.

If, in the unusual circumstances, a DVD is found to be faulty within seven days of receipt, we will replace it free of charge.

Refunds

Where you are withdrawing from your purchase within 7 working days after delivery and there has been no error on our part, we will refund the cost of the item, less postage costs and a restocking fee of GBP 2.00